Pet Transport Services: How Pet Owners Protect Valuable Goods When Traveling Abroad



Chicago (WLS) – Pet transport services are a common way for people to move dogs and cats across the country, but how do you know if your pet is safe?

ABC 7 I-Team has discovered that your precious cargo doesn’t always come home.

“We miss her and she doesn’t deserve this. Some say “Oh, he’s just a dog,” but that was our family, ”he said in Chicago in May. Karen Locasio, who has moved, said.

She left her beloved Terrier and Chihuahua mix, Annabel, at her home in Phoenix, Arizona. I didn’t expect this to be the last time I would meet her.

“I was scared to do that anyway, but to be honest I felt like I had no choice,” Rocasio explained.

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Locasio was told by the airline that the temperature was too high for Annabel to carry him and the dog was too warm for the cabin.

She found Citizen Shipper, an online marketplace that connects customers with independent third-party carriers. One of those carriers was to deliver Annabel from Phoenix to Chicago. One day, while traveling, Karen learned that Annabel had escaped.

“If you are not familiar with animals, you are not supposed to transport your dog. Why leave my dog ​​in the middle of the desert at night? And tell me the next day, ”Rocasio asked. ..

She submitted a police report and vigorously searched the local humanitarian community, but could not find Annabel.

“I just want the cat back,” Tejasley Debert said. She and her husband devastate what happened when they tried to ship their cats across the country.

In March 2020, they also used the Citizen Shipper website to book a third-party driver who would take two cats, Jack and Bean, from Virginia to San Jose, California.

“So I got this message, ‘I delivered your cat,’” said Teja shree Devale.

Despite receiving the message that the cat has been delivered, the cat has not been found anywhere. Devale said he was waiting there at the house where the cat was supposed to be delivered.

Jack was discovered in a residential area of ​​Texas 43 days later. After a year and a half, there is still a shortage of beans.

“The worst part is that we, as customers, trust Citizen Shippers,” said Amey Devale.

The couple said Citizen Shipper reimbursed them for the initial booking fees and blocked the accounts of third-party drivers.

Citizen Shipper stated that the company itself was not involved in transporting animals, “the transporter is not an employee of Citizen Shipper and has no subcontract with Citizen Shipper. They are independent operators. Said the customer is responsible for selection and payment. From the driver.

The company also performs standard background checks, “adding new validations and continually improving the review process.”

“It’s terrible,” Rocasio said. “She never leaves me, she sleeps with me.”

Citizen Shipper reimbursed Rocasio’s $ 179 booking fee, won the dispute through PayPal, and recovered $ 500 from a third-party carrier, Pap Protector. The Puppy Protector did not respond to multiple Team I emails, texts, and calls.

“She didn’t do anything wrong, so it’s not worth it. I think it’s good to put my dog ​​there and not lift a finger to help her find her Except in the hands of inexperienced people ”, Rocasio told me to the team.

Citizen Shippers Better Business Bureau dossier There is B +. However, over the past 12 months we have also responded to 32 complaints that are currently “closed”. Seven of those complaints involved lost or stolen pets, or handling of pets.

The company said it has handled all BBB complaints: “… Tens of thousands of pet owners use our platform to connect, review and hire independent contracted pet carriers every year. “It brings countless successful transports.

“It’s like losing your own child,” Amey Devale said. “We were lucky enough to pick up one of our children because the pets look like your child, but our second child is still here. . “

When looking for a pet transport service, you should always dig deeper. Watch for the first hits online. Look for reviews from BBB and your friends and family are trying to hire a successful business.

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Pet Transport Services: How Pet Owners Protect Valuable Goods When Traveling Abroad

Pet Transport Services: How Pet Owners Protect Valuable Goods When Traveling Abroad


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